Refund policy
Last updated: September 21, 2026
Thank you for shopping with Arlington Kitchen LLC.
At Arlington Kitchen, we specialize in practical kitchen organization products and everyday kitchen and dining accessories designed to make daily kitchen routines more convenient and organized.
We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, please review the following Return and Refund Policy.
1. Return Eligibility
We accept eligible return requests within 30 days of the delivery date.
To be eligible for a return, the product must:
- Be returned within 30 days of delivery;
- Be unused and in its original condition;
- Be clean and free from damage caused by use;
- Include the original packaging, tags, accessories, or components, where applicable; and
- Be accompanied by a valid order number or proof of purchase.
Products that do not meet these requirements may not qualify for a refund or may be subject to a partial refund.
2. Products That Are Not Eligible for Return
Certain products may not be eligible for return, including:
- Products clearly identified as Final Sale at the time of purchase;
- Personalized or customized products;
- Products that have been used, damaged, altered, or modified after delivery;
- Products returned without required components, accessories, or packaging when those items are necessary for resale;
- Products damaged as a result of improper use, cleaning, installation, storage, or handling; and
- Gift cards or other non-returnable items specifically identified on the product page.
If a product has specific return restrictions, those restrictions will be disclosed on the applicable product page or at checkout.
3. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect; or
- Missing from your order,
please contact us as soon as reasonably possible.
Contact:
Email: support@arlingtonkitchen.shop
Phone: +1 (520) 390-7308
Please provide your order number and, when applicable, clear photographs showing the product, damage, packaging, or incorrect item.
After reviewing the information, we may offer a replacement, refund, store credit, or another appropriate resolution.
4. How to Request a Return
To request a return, please contact us at:
Please include:
- Your name;
- Order number;
- Product name or item(s) you would like to return;
- Reason for the return; and
- Photos of the product if the item is damaged, defective, or incorrect.
Please do not send products back before your return request has been approved and you have received return instructions from us.
Once your return request is approved, we will provide the applicable return instructions and return address.
5. Return Shipping Costs
For returns due to a change of mind, ordering the wrong product, or other reasons unrelated to a product defect or our error, the customer is responsible for return shipping costs.
If the product was received damaged, defective, incorrect, or the return is otherwise caused by an error on our part, we may provide return shipping assistance or reimburse reasonable return shipping costs.
Unless otherwise stated or required by applicable law, original shipping charges are not refundable for customer-requested returns.
6. Refunds
After we receive and inspect an approved returned product, we will determine whether it qualifies for a refund.
If the return is approved, the refund will generally be issued to the original payment method used for the purchase.
The amount refunded may be adjusted where applicable for return shipping costs, missing components, damage, or other deductions permitted under this policy.
Your bank, credit card company, or payment provider may require additional processing time before the refunded amount appears in your account.
7. Partial Refunds
A partial refund may apply if a returned product:
- Shows signs of use;
- Has been damaged after delivery;
- Is missing components or accessories;
- Is returned without required original packaging where the packaging is necessary for resale; or
- Has otherwise decreased in value because of handling beyond what is reasonably necessary to inspect the product.
Any applicable deduction will be determined after the returned product is inspected.
8. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, please contact us before returning it.
Depending on product availability, we may offer a replacement or exchange.
If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.
Exchanges are subject to product availability.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests submitted before an order has been processed or shipped.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the order may be subject to this Return and Refund Policy.
10. Final Sale Products
Products specifically identified as Final Sale, Non-Returnable, or otherwise excluded from returns at the time of purchase are not eligible for return or refund except where required by applicable law.
Any product-specific return restrictions will be disclosed before or at the time of purchase.
11. Refund Processing Time
Once an approved return is received, please allow reasonable time for us to inspect the product and process the refund.
After we issue a refund, the time required for the funds to appear in your account may vary depending on your payment method, bank, credit card company, or payment provider.
If you believe your refund has been approved but you have not received it after a reasonable processing period, please contact us at:
Please include your order number so that we can assist you.
12. Return Address
For security and processing purposes, please do not send a return to our business address without receiving return instructions from our customer service team first.
After your return request has been approved, we will provide the appropriate return instructions and return address.
13. Contact Us
If you have questions about our Return and Refund Policy, please contact us:
ARLINGTON KITCHEN LLC
2222 S HAVANA ST UNIT J
AURORA, CO 80014
United States
Email: support@arlingtonkitchen.shop
Phone: +1 (520) 390-7308
Website: arlingtonkitchen.shop
Our customer service team can assist with return requests, refunds, replacements, damaged products, incorrect orders, and other order-related questions.